Terms and Conditions

Terms and Conditions


1 Definitions

1.1 Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.

1.2 Consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

1.3 Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

1.4 Goods means the articles that the Buyer agrees to buy from the Seller.

1.5 Website means https://narrowgauge.retiarius.com or web pages with purchase facility created by the Seller on any third party advertising or auction site.

1.6 Seller means A.E.Jeffcock of 8 Princes Road, Fairfield, Buxton, Derbyshire, SK17 7LB that owns and operates https://narrowgauge.retiarius.com

1.7 Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

2 Conditions

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller’s address at 8 Princes Road, Fairfield, Buxton, Derbyshire, SK17 7LB.

3 Ordering

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

4 Age of consent

4.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

4.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

5 Price and payment

5.1 The price of the Goods shall be that which is stipulated on the Website (excpt in the case of para. 8.4). The Seller is not registered for VAT and none will be charged. The prices quoted on the website exclude delivery charges.

5.2 The total purchase price, including delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

5.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel.

5.4 Payment of the price and delivery charges must be made in full before dispatch of the Goods.

6 Delivery

6.1 Stock items should be delivered within a maximum of 30 working days of acceptance of order. In practice stock items will normally be dispatched the next working day after purchase, although occasionally it may take up to three working days to post. If a longer lead time is foreseen then a notice will be place at the top of all shopping cart pages (only visible in Javascript enabled browsers). The postal system can be subject to delays but UK customers can normally expect their goods to arrive within 1-5 working days after dispatch (depending on selected postal option). Delivery for EU customers 5 to 10 working days after dispatch. Non EU overseas deliveries can take longer and may also can also be held up while awaiting customs clearance. All stated delivery times apply from the day of dispatch, Working Days exclude weekends and Public Holidays.

6.2 Large orders are made to order & will normally be delivered within 30 working days of acceptance of order. We reserve the right to increase this during busy periods, with prevailing lead times quoted on the ‘Shop Front’ page.

6.3 Goods will not be supplied to none-UK addresses.

6.4 Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

6.5 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

6.6 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

6.7 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

7 Import duties

7.1 Where the Buyer is located outside of the UK, the Buyer shall be responsible for any import duties imposed by their state.

8 Rights of seller

8.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

8.2 The Seller reserves the right to withdraw any goods from the Website at any time.

8.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

8.4 While the Seller will try and ensure that all prices on this website, sales literature or other information issued are accurate, errors may occur. If the Seller discovers an error in the price of goods that the Buyer has ordered, the Seller will inform the Buyer as soon as possible and give the option of reconfirming the order at the correct price or cancelling it. If the Seller is unable to contact the Buyer the order will be cancelled. In the case of any cancelled order where the goods have been paid for a full refund will be given.

9 Warranty

9.1 The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller, except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

10 Cancellation and return

10.1 The Buyer may use the attached cancellation form, but it is not obliged to do so.

10.2 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller either verbally or in writing (by letter or e-mail) within 14 calendar days of receipt if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

10.3 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by the Seller) if the Goods are in fact defective. The Seller shall be responsible for the redelivery costs of replacement Goods.

10.4 The Buyer has the right, without having to give a reason, to cancel the Contract and receive a refund by informing the Seller either verbally or in writing (by letter or e-mail) within 14 calendar days of receipt of the Goods. The Buyer should return the goods, in an undamaged and re-sellable condition, within 14 calendar days of cancellation. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

10.5 Goods must be returned by the Buyer at the Buyer’s expense (except where goods are defective). The Buyer will receive a refund of monies paid for the Goods. The Seller must also repay the original outgoing delivery cost (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by the Seller). The Seller must refund within 14 calendar days of receiving the goods back or receipt of proof of return. The Buyer will be responsible for the return postal charges.

10.6 If no Goods were supplied the Seller will make full reimbursement within 14 calendar days of the Buyer cancelling the Contract.

10.7 The Seller will make any reimbursement using the same means of payment as used for the initial transaction, unless the Buyer has expressly agreed otherwise; in any event, the Buyer will not incur any fees as a result of the reimbursement.

10.8 The Buyer will be under a duty to take care of the Goods until they have been returned and to package them in an appropriate manner.

10.9 The Seller may reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

11 Limitation of liability

11.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

11.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

12 Waiver

12.1 No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

13 Force Majeure

13.1 The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

14 Severance

14.1 If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

15 Changes to terms and conditions

15.1 The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

16 Governing law and jurisdiction

16.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.